Returns and Refund policy

Auredon Refund & Return Policy

At Auredon, we’re committed to helping you experience effortless, irritation-free confidence with every product you purchase. We stand behind the quality of our products and recommend using them consistently for at least 14 days to see their full benefits.

If you’re not satisfied with your purchase after 14 days and within our 30-day money-back guarantee, please reach out to us at hello@auredon.com — we’ll be happy to help.

Cancellation Policy

We understand that plans can change. You may cancel or modify your order within 24 hours of placing it. After this time, your order may already be processing and cannot be altered.
If you cancel your order within 24 hours, your refund will be processed within 7 business days.

30-Day Money-Back Guarantee

We’re confident you’ll love your Auredon product. We encourage you to try it for at least 14 days to fully experience its results. If you’re still not satisfied, you can request a return after 14 days and within 30 days of receiving your order under our money-back guarantee.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • Products must be returned in their original packaging and condition.

To initiate a return, please contact our team via the Contact Us page or email us directly at hello@auredon.com. Include your Order Number, Name, and Email Address used at checkout to help us process your request quickly.

Damaged Items

We take great care in ensuring every Auredon product arrives safely.
An item is considered damaged only if it is physically broken or defective. Minor wear to outer packaging (such as dented boxes) is not considered damage if the product itself remains in good condition.

If your item arrives damaged, please email hello@auredon.com within 72 hours of delivery and include clear photos of the issue.
Once verified, we’ll arrange a replacement at no additional cost.

Please note:

  • We do not refund, replace, or accept returns for items damaged due to normal wear and tear, misuse, or user error.

Shipping and Delivery

We strive to ship your order promptly and efficiently. However, Auredon cannot be held responsible for delivery delays or issues beyond our control, including courier delays, customs processing, or lost/stolen packages.

If you experience delivery issues, please contact your courier directly for the quickest resolution.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.
If you realize there’s an error, contact us at hello@auredon.com within 24 hours. After this period, if the order has already shipped, we unfortunately cannot offer a resend or refund.

Policy Updates

Auredon reserves the right to modify this Return & Refund Policy at any time. We encourage customers to review the most current version before making a purchase.

By completing a purchase with Auredon, you acknowledge and accept the terms of this policy.